At The Paper Wishes Co., we are committed to protecting your privacy and keeping your personal information safe. This policy explains how we collect, use, and store your data when you visit our website or make a purchase.
1. Information We Collect
When you interact with our website, we may collect the following information:
- Personal details such as your name, billing/shipping address, and email.
- Order details including items purchased and payment method.
- Account details if you register for a wholesale or retail account.
- Technical data such as your IP address, browser type, and how you use our website.
2. How We Use Your Information
We use your data to:
- Process and deliver your orders.
- Provide customer support and respond to enquiries.
- Manage your wholesale or retail account.
- Send important updates about your order.
- Improve our website and services.
We will not sell or share your information with third parties for marketing purposes.
3. Payment Security
- We do not store your payment details. Payments are processed securely through third-party providers such as PayPal, or Stripe.
- Your payment details are handled according to their security standards.
4. Cookies
Our website uses cookies to:
- Ensure the website functions properly.
- Remember your preferences (e.g. shopping basket).
- Analyse website traffic to improve performance.
You can disable cookies in your browser settings, but some site functions may not work correctly.
5. Data Retention
- We keep order and account information for as long as required by law (typically 6 years for tax/accounting purposes).
- Marketing emails are only sent if you’ve opted in, and you can unsubscribe at any time.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your data.
- Request deletion of your data (where legally possible).
- Withdraw consent for marketing at any time.
To exercise your rights, please contact us at hello@thepaperwishesco.com.
7. Third Parties
We may share your information with trusted third parties only when necessary, for example:
- Couriers and postal services to deliver your order.
- Payment processors to complete your purchase.
- Service providers who help us operate our website.
8. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in law or our business. Updates will be posted on this page.
9. Contact Us
If you have any questions or concerns about how we handle your data, please contact us at:
The Paper Wishes Co.
Email: hello@thepaperwishesco.com