Refund Policy
At The Paper Wishes Co., we want you to be happy with your purchase. If you’re not satisfied, here’s how our refund policy works:
Retail Customers
Returns
- You may return non-personalised items within 14 days of receiving them.
- To be eligible, items must be unused, in their original condition, and returned in the original or equivalent protective packaging.
- Personalised or custom-made cards are non-refundable, unless faulty or damaged.
Refunds
- Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original payment method within 5–7 working days.
- Shipping costs are non-refundable (unless the item is faulty or sent in error).
Exchanges
- We don’t offer direct exchanges. If you’d like a different item, please place a new order once your refund has been processed.
Wholesale Customers
- Faulty or damaged stock must be reported within 7 days of delivery.
- We may request photographs of the issue before authorising a return.
- Approved returns will either be replaced or refunded at our discretion.
- Non-faulty wholesale orders cannot be returned once received.
How to Return an Item
To start a return, please contact us at hello@thepaperwishesco.com with your order number and details. We’ll provide instructions for sending your item back.
Late or Missing Refunds
- Refunds usually take 5–7 working days once processed.
- If you haven’t received your refund, please first check your bank or PayPal account.
- If the issue persists, contact your bank, then contact us.